Privacy Policy
Table of Contents
1. Information Collection
We may collect the following personal information when you contact us or submit a form:
Name
Email address
Phone number
Service enquiries or messages
Booking details
Any additional details you provide voluntarily
When you browse our website, we may also automatically collect:
- IP address
Browser type
Device information
Pages visited
Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide quotes and service details
- Manage your bookings
- Deliver our cleaning services
- Send confirmations and updates
- Improve our website and customer experienceMaintain safety, security, and fraud prevention
- Meet legal or regulatory requirements
We do not sell or rent your personal information to any third party.
3. Information Sharing
We may share your information with the following categories of recipients:
- Service Providers: Third-party vendors who help us operate our business (scheduling software, customer support tools)
- Cleaning Professionals: Independent contractors or employees who perform the cleaning services
- Business Partners: Companies we partner with to offer integrated services or promotions
- Legal Authorities: When required by law, court order, or governmental regulation
We do not sell your personal information to third parties. Any third parties who receive your information are required to protect it in accordance with applicable laws.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Track your browsing habits to deliver targeted advertising
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction.
Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Employee training on data protection and security practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information in certain circumstances
- Restriction: Request limitation of processing of your information
- Portability: Request transfer of your information to another service provider
- Objection: Object to processing based on legitimate interests or for direct marketing
To exercise these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframe required by applicable law.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: Enquiries@pro-commercialcleaning.com
- Phone: +44 20 8187 5775
- Address: 71-75 Shelton Street
We will respond to your inquiry as soon as possible, typically within 30 days.